Cookie Policy – Cookies & Consent Settings

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work correctly, to improve user experience, and to provide information to website owners.

Cookies can be session cookies (deleted when you close your browser) or persistent cookies (stored on your device for a set period or until you delete them). They can be set by us (“first-party cookies”) or by third-party services we use (“third-party cookies”).

Similar technologies such as web beacons, pixels, and local storage work in comparable ways. When we refer to “cookies” in this policy, we include these similar technologies.

2. How We Use Cookies

We use cookies for the following purposes. Some are strictly necessary to operate the Service; others require your consent.

Strictly necessaryAlways on

Essential for the website and platform to function. They enable core features such as authentication, security, session management, and load balancing. These cannot be disabled.

FunctionalOptional

Enable enhanced functionality and personalisation, such as remembering your language preference, timezone, or UI layout choices. Disabling these may affect your experience.

Analytics & performanceOptional

Help us understand how visitors interact with our website and product, so we can measure performance and improve the user experience. Data is aggregated and anonymised where possible.

MarketingOptional

Measure how our Facebook and Instagram ads perform and which visits lead to a demo request or sign-up, so we can show our ads to the right people. Set by Meta only if you allow them.

3. Cookies We Set

The table below lists the specific cookies placed by Conciar and third-party services we use.

Strictly necessary

Cookie name	Provider	Purpose	Expiry
conciar_session	Conciar	Maintains your authenticated session after login	Session
conciar_csrf	Conciar	Protects against cross-site request forgery attacks	Session
__cf_bm	Cloudflare	Bot management and DDoS protection	30 minutes
conciar_locale	Conciar	Stores your selected language preference	1 year

Functional

Cookie name	Provider	Purpose	Expiry
conciar_theme	Conciar	Remembers your UI theme and layout preferences	1 year
conciar_tz	Conciar	Stores your timezone for accurate date/time display	1 year
conciar_sidebar	Conciar	Remembers sidebar collapse state in the dashboard	6 months

Analytics & performance

Cookie name	Provider	Purpose	Expiry
_ga	Google	Distinguishes visitors for Google Analytics statistics	2 years
_ga_*	Google	Keeps the session state for Google Analytics	2 years
conciar_perf	Conciar	Internal performance monitoring and error tracking	30 days

Marketing

Cookie name	Provider	Purpose	Expiry
_fbp	Meta	Recognises your browser across visits so Meta can measure our ads (Meta Pixel)	3 months
_fbc	Meta	Stores the ad click that brought you to our site, to attribute it to the campaign	3 months
conciar_marketing	Conciar	Remembers that you allowed marketing cookies, so a sign-up on my.conciar.com can be attributed to our ads	1 year

4. Your Choices

You have several options to control how cookies are used:

Cookie consent banner

When you first visit, our banner lets you accept all cookies, reject non-essential ones, or customise your preferences.

Preference centre

Use the “Manage preferences” button on this page to update your cookie settings at any time.

Browser settings

Most browsers allow you to block or delete cookies via their privacy settings. Note that this may affect site functionality.

Opt-out links

You can opt out of Google Analytics at any time by switching off the analytics category above, or with Google’s browser add-on at tools.google.com/dlpage/gaoptout. Meta ad measurement stops when you switch off marketing cookies.

Please note: Disabling strictly necessary cookies will prevent the Conciar platform from functioning correctly. Disabling other categories may limit certain features but will not affect core functionality.

5. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these third-party cookies. Below are the main third-party services that may set cookies when you use Conciar:

Service	Category	Purpose
Cloudflare	Necessary	CDN, bot protection, and performance
Google Analytics	Analytics	Website statistics: visits, pages and sign-up clicks
Stripe	Necessary	Payment processing and fraud prevention
Mollie	Necessary	Payment processing for Conciar subscriptions and hardware
Meta (Facebook, Instagram)	Marketing	Measuring and improving our ads (Meta Pixel)

Each of these providers has its own privacy and cookie policies. We encourage you to review them directly for more information.

6. Updates to This Policy

We may update this Cookie Policy from time to time — for example, when we add new cookies or change third-party providers. The date at the top of this page shows when it was last revised.

Material changes will be communicated via our cookie consent banner so you can review and re-confirm your preferences where required.

7. Contact Us

If you have questions about this Cookie Policy or our use of cookies, please contact us:

Conciar

Rotterdam, Netherlands

privacy@conciar.com